We are looking for a qualified Service Technician to provide fast and useful technical assistance on computer systems. You will answer queries on underlying technical issues and offer advice to solve them.
An excellent Service Technician must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and composed, to deal with demanding customers.
Your goals will be to build value for clients that will help protect the company's character and business.
Serve as the first point of contact for customers exploring technical assistance over the phone or email
Complete remote troubleshooting through diagnostic techniques and pertinent questions
Discover the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unsolved issues to the next level of support personnel
Provide detailed information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements to procedures
Tech savvy with working knowledge of office automation products, databases, and remote control
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and solve basic technical issues
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered
...your career and grow your skillset in working with children with Autism? Master Faster Inc, a growing Applied Behavioral Analysis (ABA) agency, is hiring Behavioral Technicians (BTs) and Registered Behavioral Technicians (RBTs) to work with children on the Autism Spectrum...
...equipment and technology. As one of the worlds largest lift truck manufacturers, we are committed to providing the customer with the safest,... ...to department/plant operations through manufacturing engineering analysis of existing operations compared to future requirements...
...to BOK Financial! We need an investment and client experience enthusiast like yourself to join our Private Wealth team as a Trust Officer. You will make the most out of every opportunity and be positioned for a great career! The Trust Officer III is primarily responsible...
...Orthopedic Surgery Physician Assistant Locum Tenens in Texas Setting: Outpatient, clinic coverage only Schedule: MonFri; 8:00 AM5:00 PM Volume: Average 18-20 patients per day EMR: Epic Coverage: Ongoing coverage needed Start: ASAP Why CI Locums...
...years. Our customers love us for our commitment to delivering beautiful and healthy lawns. Our employees love working here because we foster a supportive and collaborative environment that encourages growth and success. Flexible work from home options available....